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Frequently Asked Questions
Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply browse our collection, select your desired diamond or piece, choose any customization options, and add it to your cart. Proceed to checkout, enter your shipping and payment information, and place your order. If you need assistance, our team is available to help you find the perfect stone.
How do I know if my order is confirmed?
Once your order is placed, you'll receive a confirmation email with your order number and details. If you don't see it within a few minutes, please check your spam folder. You can also log into your account to view your order status at any time.
Can I change my shipping address after my order is placed?
Address changes may be possible if your order has not yet shipped. Please contact us immediately at [email/phone] and we'll do our best to accommodate the update. Once a shipment is in transit, we're unable to make changes.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties, taxes, and import fees depending on your country — these are the responsibility of the recipient. Delivery times vary by destination.
When will my order be shipped?
All orders take about 2-3 weeks to be shipped and they are shipped out for next day delivery with signature. A tracking number will be provided
What is your return policy?
We accept returns within 30 days of delivery on unworn, unaltered items in their original condition and packaging. Custom orders and engraved pieces are final sale. To initiate a return, please contact us at [email] with your order number.
How long will it take until I receive my order?
Domestic orders typically arrive within 3–7 business days after shipping. International orders generally take 7–21 business days depending on destination and customs processing. Expedited shipping options are available at checkout.
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