How can I view the certficate?
We'd be happy to provide you with a PDF copy of the certificate. Please fill out the contact form on our website or email us at sales@shopdannari.com with the link to the item that you'd like the certificate for.
Orders & Shipping
Can I cancel my order?
Once an order is placed, we unfortunately cannot make any changes or cancellations. Please double-check your order details before completing your purchase.
How much is shipping?
For orders of $500 and above, we offer free FedEx Express shipping. For orders under $500, FedEx Express shipping is available for a flat-rate fee of $30.
When will my order ship?
Orders typically ship within 5-12 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Returns & Refunds
Can I return or exchange items?
You can return your item to us within 5 days of receiving it (it must be in the mail by day 5). To be eligible for a return items must be in perfect condition, including all original packaging, protective materials, and certificates.
You are responsible for the $30 flat-rate return shipping cost. This cost will be deducted from your refund.
How do I return an item?
To start the return process, please contact us at sales@shopdannari.com. Once your return is confirmed to be within the 5-day window, we’ll send you a return label and instructions. A $30 return label fee will be deducted from your refund. Please make sure all items are in perfect condition, including the original packaging, protective materials, and certificates.
Do I have to pay for return shipping?
There is a $30 flat-rate return shipping cost. This cost will be deducted from your refund.
How long does it take to process a refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. We’ll contact you by email to let you know when your refund has been processed.